About our industry


In New Zealand, the majority of rental vehicle operators are closely linked to the tourism sector, helping international and domestic travellers explore New Zealand.

 

This means operators rely on accurate and timely information from key government agencies about changes in the tourism industry. As an association, we play a key role in finding out and communicating that information to our members, as well as informing government agencies on matters which affect policy decisions.

 

The industry is closely regulated, with transport operators having to meet specific legal requirements in order to operate. These include the operator’s obligation to hold a transport service licence, vehicles must have a Certificate of Fitness, and rental agreements must comply with elements of transport law and the Fair Trading Act.

 

From relevant legal requirements to up-to-date information and resources, our role as the authoritative voice of the industry means we can help all parties gain the full and timely information they need.

 

 

RVA Achievements 2017-19

 

Met with the Associate Minister for Transport to represent industry interests and views to Government and Parliament.

We’ve been actively involved in the Working and Governance Groups for the Safer Journeys Work Group in response to the public interest in visiting drivers.

Members of the Responsible Camping and Kaikoura Earthquake Tourism Recovery Forums.

Worked with TIA to encourage operators to sign up to the Overseas Driver’s Code of Practice that establishes industry benchmarks for safety and best practice.

Worked with members to ensure their rental agreements and current practices were compliant with relevant legislation.  Initiatives included a Fair Trading Compliance initiative in conjunction with Lane Neave, which engaged over 200 members of the industry.   

Engaged with the Commerce Commission regarding their concerns at potential misrepresentations by online travel agents. We proactively engaged with relevant booking sites to highlight Fair Trading Act compliance.

Reviewed and redrafted the standard form rental agreement for use by members following Commerce Commission feedback to ensure all members who use the agreement are compliant with the Unfair Contract Term legislation.

Worked on behalf of a member to provide a complaint to the Commerce Commission about the conduct of a third-party ranking and review website, resulting in a formal warning from the Commission.

Engaged with the Commerce Commission in preparation for their proposed industry review to understand their concerns and assist members in making proactive changes to policies and practice.  Our proactive engagement with the Commerce Commission led them to decide that the industry did not currently need or urgently require review.

Launched the Queenstown Information Sharing Network in 2018, and later the Christchurch Network.  The networks increase road safety by allowing operators to share information with other local operators about rental agreements they have cancelled due to dangerous or incompetent driving.

Launched the new RVA website in 2018, creating a professional public face for the association, and providing user-friendly access for members.

Made the public and the media aware of the actual risk of overseas drivers, versus the exaggerated perception using up-to-date MOT and NZTA data.

Organised successful annual conferences with industry-relevant content to challenge, inform and develop the knowledge of members who attended.

 

RVA Priorities for 2019/2020

 

Review and adapt the Australian Finance Industry Association Car Rental Code for New Zealand usage by the end of 2019.

Continue to grow the RVA membership

Organise another successful annual conference with industry-relevant content to challenge, inform and develop the knowledge of members who attend.

Continue to make the public and the media aware of the actual risk of overseas drivers versus the exaggerated perception, using up-to-date MOT and NZTA data

We’re working with TIA to grow membership to the Overseas Driver’s Code of Practice.

Reviewing and developing new initiatives and resources to assist members to manage the risks around visiting drivers

Monitoring and managing potential fair trading law breaches that may negatively impact the industry.

We’re working with members to ensure their rental agreements and current practice comply with relevant legislation, such as the Fair Trading Act 1986 and the Consumer Guarantees Act 1993

Develop our knowledge of new business models and technology affecting the industry, and creating tools to adapt these changes. 

Lobby on behalf of the industry on various matters where multiple operators are impacted.

Redevelop the RVA logo to represent the forward-thinking nature of the Association.